BY THIS SERVICE THEY AIM TO PROVIDE HASSLE-FREE SERVICES TO ITS POSTPAID CUSTOMERS WHEN THE RE-ALLOCATE IN INDIA, THIS WILL PROVIDE A GREAT EXPERIENCE TO THE CUSTOMER WHO FACE DIFFICULTY AFTER THEY RE-ALLOCATE IN DIFFERENT STATE CHIEF COMMERCIAL OFFICER AT VODAFONE INDIA SANJOY MUKERJI SAID.
AT THE NEW LOCATION , COMPANY'S EXECUTIVE WILL CONTACT THE CUSTOMER WHO ALLOCATED TO A DIFFERENT PLACE THEY WILL GIVE HIM/HER NEW NUMBER , CHANGE THE BILLING ADDRESS , COLLECT IDENTITY PROOF DOCUMENTS WITHOUT DISCONNECTING THE NUMBER AND GIVING THEM CERTAIN CREDIT LIMIT.
THIS HAS BEEN POSSIBLE BECAUSE VODAFONE IS PRESENT IN ALL THE 23 TELECOM CIRCLES AND HAS A MODERN CRM SYSTEM , MUKERJI SAID IN A STATEMENT.
MOREOVER THIS IS A GOOD INITIATIVE TAKEN BY VODAFONE IN ORDER TO RETAIN THE MIGRATED CUSTOMERS BACK TO THE VODAFONE SERVICES. BEING THE FIRST MOVER MANY OTHER COMPANIES ARE EXPECTED TO FOLLOW THE SAME STRATEGY FOR RETAINING THERE CUSTOMER BASE.
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